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WE SELL ONLY NEW FULLY WARRANTED MERCHANDISE TO OUR CUSTOMERS
Products have been fully tested and have a defect rate of about .001 % Please be sure that your product is set up correctly and properly installed.
Once you have read over the technical supports pages and contacted a technical agent to determine the product is defective, if defective you will then be issued a RMA Number online (this is not done by phone or email). Only then can your product be returned for testing and will be replaced if defective.
Any products that appear to be damaged during shipping must be reported to us at time of receiving package using our suport ticket system on our contact page.
When returning a product for testing, you must enclose a copy of your sales receipt and a copy of your tech support ticket.
Include inside the package the original order number, email used to order, phone number and description of problem.
Keep a record of when it was shipped and the tracking number if your using a trackable shipping method
All warranties are Return To Base (RTB). Therefore it is your responsibility to pay all shipping costs including import taxes for any returned items.
If the returned product is verified faulty, it will be replaced or repaired as soon as possible. If the item is no longer available, it will be replaced with an equivalent or higher specification product.
Refunds: In order to assure all of our customers new merchandise our policy is no refunds and no exchanges - however all products come with a 1 year warranty.
We will not accept packages returned by UPS  For anything over $50 you must use a USPS Global Priority Flat Rate Envelope they are only $4 (DO NOT USE OVERNIGHT ITS $$$ & SLOWER TO CANADA ) Keep the Tracking number on the package it always starts with a LZ and in most cases has one you can peel of and keep for your records.Do not pay for the overnight envelope as its slower then global priority when shipping to Canada.
To return goods from USA:
Returned Goods Dept (include RMA #)
NavAlert Inc.
335 Henderson HWY
Winnipeg Manitoba
R2L1M7
You must clearly mark on package: Returned Defective Goods
Ask post office for Customs CN 22 label and write:
Returned Defective Electronic Parts (in the description)
Price paid before shipping ( In Value)
Check off the Merchandise Box
Sign your Signature.
Any products not marked Returned Defective Goods will be subject to duty and taxes and we will not accept them . They will be returned to you from the postal company at your cost.
To return goods in Canada:
Returned Goods Dept (include RMA #)
NavAlert Inc.
335 Henderson HWY
Winnipeg Manitoba
R2L1M7
Any order that is canceled before shipping is subject to a processing fee to cover the credit card fee which we are not refunded - this include's double orders - sorry we can not have these fees refunded so if you placed an order and it timed out simply log into website to see if it was received.
Navalert contains copyright code , resale of the device requires approval by Navalert. Updates requires registration of valid customer information and we reserve the right to charge for updates in the future.
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